Frequently Asked Questions

We offer free standard shipping on all orders. Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for an additional fee.

International shipping is available to select countries. Delivery times vary by destination.

We want you to be completely satisfied with your purchase. If for any reason you're not happy, you may return your item within 30 days of delivery for a full refund or exchange.

Items must be in their original condition, unworn, and with all original packaging and documentation. Custom-designed pieces are non-returnable unless there is a manufacturing defect.

Yes! All Eden jewelry comes with a lifetime warranty against manufacturing defects. This includes issues with prongs, settings, and metal integrity.

The warranty does not cover normal wear and tear, loss, theft, or damage caused by accidents or improper care. We recommend having your jewelry professionally inspected and cleaned annually.

Absolutely. We are committed to ethical sourcing and only use conflict-free diamonds. All our diamonds comply with the Kimberley Process and are sourced from suppliers who adhere to strict ethical standards.

We also offer lab-grown diamond options, which are chemically identical to mined diamonds but have a smaller environmental impact.

Yes! We offer custom design services. Our design team can work with you to create a one-of-a-kind piece that perfectly matches your vision.

The custom design process typically takes 4-6 weeks from initial consultation to delivery. Contact us to schedule a consultation with one of our designers.

We recommend visiting a local jeweler to have your finger professionally sized. Alternatively, you can use our free ring sizer tool, which we'll send to your home.

Ring sizes can vary depending on the time of day and temperature, so we suggest measuring at different times for the most accurate result.

We work with a variety of precious metals including:

• Gold: 14k and 18k in yellow, white, and rose gold
• Platinum: 950 platinum for exceptional durability
• Silver: Sterling silver (92.5% pure silver)

Each metal has unique properties and we can help you choose the best option for your lifestyle and preferences.

To keep your jewelry looking its best:

• Remove jewelry before showering, swimming, or exercising
• Store pieces separately in soft pouches to prevent scratching
• Clean regularly with a soft cloth
• Avoid contact with harsh chemicals, perfumes, and lotions
• Have your jewelry professionally cleaned and inspected annually

We offer complimentary cleaning and inspection services at any of our locations.

Yes, we offer flexible financing options through our partner Affirm. You can choose from 3, 6, or 12-month payment plans with competitive rates.

Financing is available on purchases of $500 or more. Apply at checkout for instant approval.

Our customer service team is here to help!

• Email: support@edenjewelry.com
• Phone: 1-800-EDEN-JEWEL (Monday-Friday, 9am-6pm EST)
• Live Chat: Available on our website during business hours

We typically respond to all inquiries within 24 hours.